The Desktop Support Technician Level II is to maintain and monitor end-user workstations and productivity on the local area network while also performing a variety of maintenance, software installation, end-user support, and training tasks to ensure workstations and networks are within company standards.
Responsibilities and Tasks:
* Displays knowledge of technology fundamentals needed for technician role
* Provide primary and secondary support for users of desktop computers and peripherals.
* Provide primary support for client computer access to network resources.
* Analyze, support, and resolve customer technical issues, including malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
* Install, configure, and maintain computer hardware, peripherals, and applications consistent with IT standards and proc...