Description

- Troubleshoot and resolve Tier 2 and 3 escalated technical issues - Maintain and manage workload through computerized ITSM ticketing and tracking system - Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices - Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues - Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook Shift: M-F 8a-4:30pm EST

Skills

Hardware, Windows, Technical support, Troubleshooting, Office 365, Active directory

Top Skills Details

Hardware,Windows,Technical support,Troubleshooting

Additional Skills & Qualifications

- Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment - Warehouse experience supporting end-use equipment

Experience Level

Intermediate Lev...