Job Description
Insight Global's client is seeking a Desktop Support Technician (Level 1/2) to support their operations staff. This role is the primary point of contact for employee technology issues and is responsible for keeping our physical and virtual desktop environments running smoothly.

Key Responsibilities:
End-User & Desktop Support
• Provide tier 1 and tier 2 support for desktops, laptops, printers, peripherals, and business applications.
• Support Windows OS, Microsoft 365, Outlook/Exchange, Teams, and VoIP phones.
• Image, deploy, and refresh end-user hardware across multiple sites.
• Onboard and offboard users, including account provisioning, hardware setup, access management, and end-user training.
• Administer Microsoft Active Directory, Intune Mobile Device Manager, and SharePoint.
• Manage the ticket queue, document resolutions, and maintain knowledge base articles.

Virtual Desktop Infrastructure (VDI)
• Administer and suppo...