Desktop Support Tech II



Corporate IT is seeking a qualified Desktop Support Technician who will be a single point of contact for end users, receiving support and maintenance within the infrastructure environment.



RESPONSIBILITIES

• Deploy, diagnose, repair, maintain desktops/laptops, printers, mobile devices and other equipment to ensure optimal performance.


• Provide OS and application support for (primarily) Microsoft products and other applications as needed for the end user job functions or devices.


• Resolves internal user ticket submissions efficiently and in timely manner.


• Maintain workstation inventory and logs all service/repair activity.


• Process employee onboarding or terminations.


• Interface with other technology teams to maintain application and network infrastructure.


• Other duties as assigned.

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