Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

**We are PCI.**

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

**The Role** :

The Desktop Support Specialist Level II's primary responsibility is daily support of PCI end users. This will be accomplished by monitoring the Solution Center and resolving Solution Center submissions efficiently. Diagnose computer hardware / software, & network connectivity accurately and efficiently. Use good judgement in determining if issue needs escalation. Performs hardware / software installs & provide all support in a professional manner.

This role is based at our Bridgend site.

**Responsibilities** :

+ End user support
+ Monitor Solution Centre, Spiceworks
+ Computer setups, which inc...