Provide first-level technical support to users via phone, email, or ticketing system.
Troubleshoot and resolve issues related to Computers, laptops, printers, Operating systems (Windows, macOS), Software applications (MS Office, Outlook, etc.).
Log and track all incidents and service requests in the ticketing system.
Support user account management, including password resets and access rights.
Assist in network troubleshooting, LAN and Wi-Fi connectivity issues.
Maintain IT documentation and knowledge base.
Ensure timely resolution and user satisfaction.
Qualifications
Bachelor s degree in IT, Computer Science, or related field.
4+ years of experience in IT support / helpdesk role.
Strong knowledge of Windows OS and MS Office Suite.
Basic networking (TCP/IP, DNS, DHCP).
Familiarity with ticketing tools (e.g., ServiceNow, Jira, Zendesk).