Qualifications

• Strong hands-on experience with desktop computers and computer hardware (installation, configuration, upgrades, and maintenance).
• Proven technical support and troubleshooting skills for end-user environments, including Windows and/or macOS operating systems.
• Experience with printer support, including setup, driver installation, connectivity, and routine maintenance.
• Ability to diagnose and resolve hardware, software, and peripheral issues in a timely and customer-focused manner.
• Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN) and remote support tools.
• Strong documentation, ticketing, and communication skills, with the ability to explain technical issues in clear, user-friendly language.
• Ability to work independently in a remote environment, manage priorities, and meet service-level expectations.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft...