JOB DETAILS

Responding to client support requests
Contacting clients to find out the nature of the problem

Traveling to the client’s location or connecting via a remote link

Troubleshooting hardware and software issues

Installing and maintaining hardware and computer peripherals

Installing and upgrading operating systems and computer software

Troubleshooting networking and connection issues

Advising on software or hardware upgrades

Providing basic training in computer operation and management

Completing job reports and ordering supplies
FUNCTIONAL AREA
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