Key Responsibilities

Provide first-level technical support for desktops, laptops, printers, and peripheral devices.

Install, configure, and troubleshoot Windows operating systems and standard business applications.

Respond to user incidents and service requests through ticketing systems, phone, email, or in-person support.

Diagnose and resolve hardware, software, network, and connectivity issues.

Perform user account management activities such as password resets and access requests.

Configure and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.

Install and update software, patches, and antivirus solutions.

Support printers, scanners, and other IT equipment.

Escalate unresolved issues to L2/L3 support teams as required.

Maintain accurate documentation of incidents, resolutions, and asset information.

Follow IT policies, procedures, and service-le...