JOB TITLE: DESKTOP SUPPORT ENGINEER

Provide desktop and end-user support within the organization’s IT environment. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware, software and peripheral devices to ensure optimal workstation performance. The role involves troubleshooting technical issues (in-person, remotely or via service desk tickets), providing timely resolutions and escalating issues as needed.

• Provide on-site and remote support for desktops, laptops, printers, scanners, IP phones, mobile devices and other peripheral equipment.
• Troubleshoot and resolve hardware, software and network issues in a timely and efficient manner; escalate unresolved issues to Tier 2/3 support according to ITSM processes.
• Assess urgency and business impact for all support requests.
• Manage service requests including new computer setups, software instal...