Project Overview

The Desktop Support Analyst provides hands on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies. This position operates within ITIL-aligned service delivery practices and requires strong communication, troubleshooting, and organizational skills.

Job Functions & Responsibilities

• Provide day to day technical support for desktops, laptops, mobile devices, printers, and peripherals.


• Diagnose and resolve hardware, software, network, and application issues in a timely manner. Use ITSM tools such as ServiceNow to manage incidents, service requests, and work orders.


• F...