Job Description
Insight Global is seeking a Desktop Support Analyst for one of our Financial Credit Union clients in Minneapolis, MN. You will be required to sit onsite in either Plymouth or Burnsville MN (heavy preference on Plymouth) As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately. They proactively take ownership for problems while documenting the issue and resolution within the Help Desk software.

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