Description
1. Provide Level 2 End User Support (30%)
Monitor and respond promptly to support tickets in the queue(s).
Document Service Desk ticket technical notes for escalation or resolution of service requests.
Assist with Service Desk tickets in the regional queue, supporting all locations in the region and company.
Send Corporate IT communications to internal customers.
2. Support and Maintenance of PCs (30%)
Complete PC setup and deployment for new employees using standard hardware, images, and software.
Train new employees on the use of PC and other networked equipment using standard training documents.
Assign users and computers to proper business groups in Active Directory.
Perform timely workstation hardware and software upgrades.
Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
Coordinate with authorized vendors for PC hardware re...