Description We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday–Friday position supporting daily IT operations in a warehouse environment.

The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.

Responsibilities
Provide Tier 1 help desk and desktop support for end users
Troubleshoot hardware, software, login, and connectivity issues
Support Microsoft Windows 10/11 and Microsoft 365 environments
Manage Active Directory user accounts, password resets, onboarding, and offboarding
Support ...