Position Overview
Client: healthcare company
Job: Desktop Specialist III
Duration: 3-month contract to hire
Location: Annapolis, MD
on-site supporting local offices
Pay: $25-$35/hr W2
Key Responsibilities:
- Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
- Install, configure, and support various software applications, operating systems, and hardware devices.
- Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
- Assist with user onboarding, including setting up new equipment and configuring user accounts.
- Ensure the timely an...