Position Overview
Qualifications - Good knowledge of end‑user computing devices
- Desktops
- Laptops
- Workstations
- Peripherals
- Familiarity with latest hardware technologies and Microsoft environment
- Windows OS
- M365
- Active Directory
- Basic understanding of device imaging, software installation and troubleshooting
- Ability to diagnose and resolve hardware and software issues efficiently
- Experience in handling user requests and incidents
- Strong communication and customer service skills
- Ability to interact professionally with end‑users including senior management and VIPs
- Capable of providing personalized support when required and managing user expectations
- Basic understanding of IT support etiquette when dealing with executive users
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