Job Description
Key Responsibilities
• Resolve Tier 2 technical support incidents and requests impacting end users and systems
• Provide hands-on desktop support across hardware, software, and network-related issues
• Support the enterprise desktop environment within the distribution center
• Partner with Network, Server, and Telecom teams to troubleshoot infrastructure issues (IDFs/MDF)
• Configure, deploy, and maintain systems supporting warehouse and office operations
• Support distribution center technology including RF scan guns, tablets, mobile devices, workstations, and printers
• Perform system imaging, device setup, and onboarding support for new employees
• Troubleshoot and repair Zebra and laser printers (as needed)
• Maintain accurate documentation of incidents, assets, and resolutions
• Support OS/application refresh projects and system upgrades
• Ensure secure, scalable, and reliable technical solutions aligned to enterprise standards