Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices.
Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures.
Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution.
Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers.
Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests.
Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies.