Provide swift and professional deskside IT support;
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions;
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels;
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk;
Collaborate with other support groups across global locations to help troubleshoot client issues;
Utilize tools for building, monitoring and troubleshooting client devices;
Participate in Disaster recovery testing exercises;
Uphold procedures for logging, reporting, and statistically monitoring desktop operations;
Write technical support and client documentation in form of Knowledgebase articles;