Deskside Technician (IT)

Job Number: 365576

Category: Help Desk / Support

Description: Job Title: Deskside Technician (IT)
Pay Rate: $23- $26/hr
Location: Clayton, NC
Area Code: 919, 984
ZIP Code: 27520
Start Date: Right Away
Keywords: #ITJobs #ClaytonNCJobs #DesksideTechJobs

Job description
In this role, you will be the point of escalation for the NA Service Desk for all issues that require an onsite visit or problems that cannot be resolved in the Service Desk time requirements. You will be responding to Level 1-3 technical support incidents and requests as well as performing troubleshooting procedures and solving technical problems on Microsoft Office, Windows and various commercial and client proprietary software. You will also utilize remote access to client PCs to resolve complex issues and process and manage customer contacts using telephone, web, email, chat or by the Service Desk ticketing system. This position will invo...