Description
Deskside Support Technician II – Public Trust

Location: Washington, DC

Work Arrangement: Onsite – 5 days per week

Clearance Requirement: Active Public Trust required (Secret Clearance highly desired)


Position Overview

We are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.

The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting missio...