Role Summary:

Oversee the deskside support operations across a broader region, providing leadership and strategic direction. The role is accountable for maintaining high standards of IT support, driving continuous improvement, and ensuring alignment with organizational objectives. The Senior Manager leads a team of support professionals and is responsible for stakeholder engagement, resource planning, and escalated issue management.

Duties and Responsibilities:

• Lead and manage deskside support teams across multiple locations within the region.
• Develop and implement strategies to enhance service delivery and user experience.
• Monitor service levels, analyse performance data, and ensure targets are met or exceeded.
• Manage escalations for complex IT issues, coordinating resolution across technical teams.
• Engage with key stakeholders to understand business requirements and trans...