**Instructional Designer**

**Role Summary**

As an Instructional Designer, you will play a critical role in understanding business and learner needs and transforming them into effective training solutions. You will design and deliver engaging learning experiences that support onboarding, upskilling, and performance improvement for employees, directly impacting customer experience and business outcomes.

This role involves managing training content, knowledge bases, and learning programs using modern instructional design practices and technology.

**Key Responsibilities**

+ **Knowledge Base Management:** Develop and optimize knowledge management strategies to ensure content is accurate, structured, and aligned with business goals
+ **Learning Design & Development:** Create engaging e-learning, instructor-led, and blended learning solutions using adult learning principles
+ **Research & Analysis:** Conduct SME interviews, focus groups...