Elevate digital customer experiences in the Principal Associate, Design Operations role at Capital One Canada. Join our Experience Design team to optimize tools and processes with your expertise in design.
As a Principal Associate in Design Operations, you will streamline design workflows, manage XD tools, and support product launches. You will lead initiatives to improve efficiency and customer experience while collaborating with cross-functional teams, utilizing qualitative and quantitative data for decision-making.
Key Responsibilities:
• Define and execute XD workflows and SOPs
• Maintain and automate XD software for efficiency
• Partner with leadership on product launches
• Evaluate team procedures and propose improvements
• Serve as contact for cross-functional alignment
Requirements:
• 5+ years in Design Operations or Program Management
• Strong experience with XD tools like Figma
• Proven ability to manage stakeholder expectations
• Familiari...