Product Development & Enhancement: Lead the development and evolution of the Cross Border product portfolio.
Network Strategy & Governance: Establish and grow a robust ecosystem of network partners and suppliers to deliver market-competitive speed, cost, and reliability.
Negotiate and manage Service Level Agreements (SLAs), ensuring disciplined review cycles.
Implement performance scorecards and accountability frameworks for all suppliers.
Execute data-driven supplier optimization as required.
Service Governance & Competitiveness: Define quantifiable service benchmarks for critical trade lanes.
Continuously drive improvements in cost-to-serve and operational delivery performance.
Ensure the product offering maintains a competitive edge within key corridors.