Purpose of the Job: The objective of the role is to consider and assess client complaints against financial services providers in a procedurally fair, informal, economical, and expeditious manner. Applications are sought from dynamic, experienced leaders with proven experience in the financial sector and a track record of effective team management and results-driven leadership at the executive or senior management level. The candidate should be experienced in financial sector regulatory issues, adjudication and interpretation of laws, alternative dispute resolution, and the promotion of the fair treatment of financial customers. The person must also have extensive experience operating at the executive management level. It will be an advantage if the candidate has international knowledge or experience in financial regulation or supervision. The Office of the FAIS Ombud is required to contribute to ensuring that the South African financial services industry has integrity, ...