This position is responsible for working closely with Business, Functional, and IT teams on various IDOC message types related to Supply Chain operations. The role involves monitoring, resolving, and managing IDOC issues related to Master Data, Order to Cash (OTC) flow, and Sales & Distribution processes to ensure smooth system operations and minimal business disruption.

In addition to core operational responsibilities, this role includes handling critical IDOC failures, managing weekly PID monitoring activities, addressing ad-hoc business requests, and supporting business stakeholders as a secondary point of contact. The role also focuses on maintaining process documentation, supporting process improvements, and ensuring compliance with established operational procedures.

The individual is accountable for ensuring timely IDOC resolution within SLA timelines, supporting business continuity, and driving operational efficiency through process gover...