Job Description

• Handle Maintenance and Support related matters
• Identify & resolve gaps within Post-Sales Resources to ensure day to day Post-Sales operations are not affected
• Providing point of contact for support/project escalation relating to assigned product coverage
• Constantly working with product team leads on building the team capabilities and well equipped with skills on delivery of services
• Ensure projects are consistently follow up by project owners and push towards closure
• Exploring ways on optimizing implementation duration
• Ensure Calendar updates and Eworkorders process are in place
• Working closely with Pre-sales on incoming service delivery based on team capabilities.
• Work with Technical Lead on setting roles, responsibilities and monitor achievements of individual team members
• Point of contact for all Post-Sales related matters on assigned product coverage
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