SUMMARY:
A well-established 4* Hotel in Plettenberg Bay is seeking a hands-on and energetic Deputy General Manager to support the General Manager in the day-to-day running of the property. This role is ideal for a motivated hospitality professional who thrives in a fast-paced environment and is confident leading both Front of House and Back of House teams. The hotel is in a growth phase following recent upgrades, offering an exciting opportunity for a candidate looking to step into a senior operational role .

POSITION INFO:
Duties: Support the General Manager in the overall operation of the hotel
Lead and manage FOH and BOH teams, ensuring smooth daily operations
Maintain high standards of guest service and satisfaction
Handle guest queries, complaints and service recovery professionally
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