Job description

1. Account Opening & Maintenance:

• Monitor the processes for account opening, account maintenance & account closure related formalities as per YBL process
• Handle customers' enquiries and instructions, whilst ensuring that the Bank's delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
• Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
• Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
• Maintain strict vigilance on the quality of forms and documentation provided
• Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals. 2. Transactions Related:
• Ensure all the counters are opened and staff is ready to service client's atleast 15 minutes before the customer timings
• E...