We are currently seeking a Depot Team Leader to join DHL eCommerce Malaysia!
The Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.
Essential Duties and Responsibilities
Customer Service Management
Maintain good working relationships
Co-ordination, discussion and communication
Assist to keep performance and meet target
Problem shooting and Improvement
Stakeholder Management
Manage parcel processing and delivery process efficiently within DHLeC delivery depot
Plan sorting and courier zone assignments
Deliver parcels to customers within delivery depot coverage area and cutoff time
Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
Monitor the daily in scan and out scan of shipments
Check pre-alerts to track daily loads at the Depot and...