Role Overview
We are seeking a strong, hands-on leader to drive our
POS Deployment & Training team
. This role is responsible for leading end-to-end merchant onboarding, ensuring high-quality training execution, and optimizing activation performance across regions. You will play a key role in building scalable deployment processes, improving operational efficiency, and ensuring merchants are successfully activated with a seamless onboarding experience. Key Responsibilities
Lead and manage a regional team of Deployment Trainers Oversee end-to-end POS onboarding, training delivery, and merchant activation processes Develop and standardize SOPs, training frameworks, and deployment workflows to ensure consistency and scalability Monitor and improve key performance metrics, including activation rate, time-to-go-live, and SLA adherence Partner closely with Operations, Product, and Technology teams to resolve issues and continuously improve processes Coach, mentor, and develop tea...