JOB DESCRIPTION
Role: Department Manager
Reporting To: Unit Head
People Reporting To DM: Customer Care Associates
Qualification: Graduate/MBA/PGDBM
Experience: Min.2year Managerial experience
Location-Mumbai

Key Deliverables

Achievement of Budgeted Plan
Works out action plans/tactics to match requirement

Competition mapping
Identifies parameters to track competition
Builds resources and databases of information on an ongoing basis by networking
Creates an index and updates it

Inventory Management
Does process mapping for movement of stocks from receiving bay to floor
Initiates stock-takes as per the agreed and laid down procedure
Ensures effective displays with the objective of achieving greater number of stock turns
Plans for perpetual inventory

Customer care/customer service
Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & ...