Step into leadership as the Department Manager at MEC, enhancing member engagement and service quality. Drive operational excellence and develop your team in an outdoor-centric retail space.
In this pivotal role, you'll manage member interactions on the sales floor, focusing on high-quality service delivery at the cash and member service desk. You will develop frontline teams, promote inclusivity, and lead community efforts that strengthen member connections. Your presence and coaching style will empower staff and ensure that every decision enhances the customer experience.
Key Responsibilities:
• Direct daily execution of member service and engagement strategies
• Coach teams on MEC’s service standards through observation
• Ensure efficient and friendly operations at the cash and service desk
• Tackle member issues directly and escalate when necessary
Requirements:
• 1–3 years of frontline team leadership in retail
• Proven leadership with effective coaching...