At Michiana Smiles, we believe every patient interaction matters. We are more than a dental organization — we are a supportive professional family committed to delivering exceptional care with a personal touch.

We are seeking a dynamic and driven Dental Customer Service Lead to elevate our patient experience and lead our call center operations to new heights. If you are passionate about leadership, operational excellence, and creating meaningful patient connections, this is your opportunity to grow with us.

As our Dental Customer Service Lead, you will oversee the daily operations of our dental call center, ensuring exceptional patient service, optimized scheduling, improved conversion rates, and a high-performing customer service team.

This leadership role bridges communication between patients and our dental offices while driving operational efficiency and revenue growth.