Description

At Amazon, our mission is to be Earth’s most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in‑station real‑time, hands‑on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up‑to‑date information about their packages. It is beyond fulfilling and delivering customer orders; it’s about putting smiles on customers’ faces.

Key job responsibilities

• Communicating with customers directly on the telephone.
• Empathizing, earning the t...