Project Management & Delivery: Lead the planning, implementation, and monitoring of international IT projects, ensuring alignment with the bank's strategic goals. Manage project timelines, budgets, resources, and risk mitigation strategies to ensure successful project delivery. Coordinate with stakeholders in various regions to capture project requirements and ensure alignment with local regulations. Prepare and present status reports, highlighting progress, risks, and action plans to senior leadership.
Operational Management: Manage daily operations across international sites, ensuring service level agreements (SLAs) and operational key performance indicators (KPIs) are consistently met. Monitor performance metrics, troubleshoot operational issues, and implement corrective actions when necessary. Drive operational efficiency through process improvement, automation, and cost management initiatives. Ensure seamless handover...