Flexible Work, Better Balance
The Delivery Operations is responsible for driving home delivery revenue and operational
excellence across multiple markets. This role oversees end-to-end delivery operations,
aggregator partnerships, and customer experience, ensuring seamless execution, high
service standards, and profitability.
Key Responsibilities
1. Delivery Operations Management
- Oversee end-to-end delivery operations across all outlets
- Ensure compliance with brand standards and food safety
- Manage delivery infrastructure and readiness
- Resolve operational bottlenecks with outlet teams
2. Aggregator & Partner Management
- Manage aggregator relationships
- Negotiate commissions and SLAs
- Monitor campaigns and promotions
- Optimize ad spend and discounts
- Ensure compliance and issue resolution
- Plan and execute campaigns
- Monitor ROI and profitability
- Optimize menu and pricing <...