Job Description

Operations Manager is responsible for leading end-to-end managed service operations for Enterprise Wireless and Network infrastructure projects. The role oversees service delivery, customer engagement, incident management, operational governance, SLA compliance, maintenance planning, vendor coordination, and continuous improvement initiatives.

Job Responsibilities

• Lead and manage day-to-day operations for managed services including WiFi, network, and supporting infrastructure.
• Manage Service Desk, Network Engineers, vendors, and support partners to ensure service delivery excellence.
• Primary operational escalation point for customers, internal teams, and management.
• Drive SLA/KPI performance, operational reporting, and service review activities.
• Lead major incident management and coordinate service restoration activities during critical outages.
• Review and approve incident...