Role: Delivery Manager - ServiceNow

The Delivery Manager will be responsible for:

Scope of Work

1. Project Management
   • Track project timelines, resources, risks, and change requests.
   • Oversee automated testing frameworks and CI/CD pipelines.
   • Ensure adherence to client’s guideline.
   • Manage client’s provided environments, deployments, and data migration.
   • Deliver first initiative within 6 months; subsequent releases every 4–6 months.
   • Manage sprints, releases, and risks using SGTS tools (e.g., Gitlab, JIRA).
   • Develop and maintain a product road map aligned with business objectives.
2. Business Analysis
   • Conduct workshops to gather business requirements and processes.
   • Maintain and prioritize product backlog.
   • Define and validate user stories and acceptance criteria.
   • Perform gap analysis between current and future st...