This is an exciting new role at Thames Water to drive performance and change. As a Delivery Manager, you will be looking at improving the experience of our Developer Services customers, measured via the regulatory DMEX performance, which is a key driver for our team. This role is part of a new team that will help us make a step change and achieve our journey from regulatory penalty to reward.

What you’ll be doing as a Delivery Manager

This role will identify, drive and implement strategic business change initiatives that improve our DMEX and customer experience performance. You will be a key custodian of DMEX improvement activity, ensuring we have a clear vision and championing change.

Lead end-to-end delivery of business change initiatives, ensuring successful implementation and measurable outcomes.
Identify and prioritise opportunities using data, insight, and impact to focus on the changes that matter most.
Build compelling business cases and delivery plan...