Role: Delivery Manager
Location: Gr. Noida
Mode: work from office
Revenue: $10+ million
Team size: 100+ FTE
Have managed large (100+ FTE) Application maintenance and support outsourcing teams with diverse technologies, including data support
- Deep understanding in ITIL processes and familiarity in six sigma quality standards.
- Proficient in various SLA/KPI models prevalent in the IT services
- Ability to independently run overall account governance meetings with client. Drive creation of related reporting and governance decks.
- Strong communication and interpersonal skills
- Excellent people skills and the ability to manage large (100+) teams.
- Overall atleast 15+ years of IT service/project experience, of which atleast 5 years in managing large AMS teams.
- Understand and worked in various AMS contracting models such as T&M, FP, FM, FC…etc.
- Had earlier written or managed varied types of SOW and can manage respective contracting conversation...