Role Requirements

✔ 16–25 years of experience in HR Shared Services / HR Operations delivery

✔ Strong expertise in Core HR, Case Management, HRIS & Talent Acquisition Operations

✔ Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms

✔ Good understanding of GenAI & Agentic AI frameworks with HR transformation exposure

✔ Strong experience in SLA/KPI governance, operational stability, and service delivery management

✔ Proven expertise in automation, productivity improvement, and continuous improvement initiatives

✔ Experience managing large distributed teams and global delivery models

✔ Strong client-facing, stakeholder management, and escalation handling skills

✔ Experience in transition, stabilization, and service migration programs

✔ Strong analytical, reporting, and workforce planning capabilities

✔ PMP / HR certifications / Workday certification preferred