Position Overview
Job Description:
About the job
An international executive recruitment company, People Profilers is recruiting on behalf of a global BPO company, for the position of Delivery Leader, based in Ho Chi Minh City.
This role of Delivery Leader with at least 10-15 years experience in a BPO company.
Responsibilities
Manage P&L /costing / budgeting of the business operations, including the development and execution of the overall business strategy. Lead strategic planning activities to plan budgets, expansion plans and operational plans for the region.Establish strong relationships with clients and ensure client satisfaction.Grow a business and deal with client and account growth, and manage country operations and delivery.Deliver to our client commitments with consistency and innovation.Manage operations metric with a very high focus on implementation - e...