Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and provide basic service in adjacent departments. They are focused on customer service and finding and solving customer needs.

Key Responsibilities

• Ensures Customer Satisfaction
  • Follow Home Depot's GET Model of customer service: Greeting, Engaging, and Thanking the customer
  • Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department
  • Ask open‑ended questions about the customer's projects to determine their needs and level of expertise
  • Promote serv...