Excellent verbal and written communication skills in English
Confidence and persistence in a friendly manner
Able to keep calm under pressure
Computer literate i.e., can use email, Excel and Word efficiently.
Strong bookkeeping/numeracy skills.
Reconciling and managing account queries
Ability to multitask, prioritize and manage time effectively.
Accuracy in capturing of information and data, eye for detail
Ability to resolve issues and address complaints
Service orientated mindset
Responsibilities:
Communication:
Follow up on outstanding/new accounts/queries, telephonically and via email. Liaising with customers, drivers, sales reps, 3rd party couriers and internal sales team in an efficient yet fri...