Description

• Communicate with clients to collect outstanding debts in a professional manner.
• Review customer accounts to identify overdue payments and initiate collection process.
• Negotiate payment plans and settlement offers to facilitate debt recovery.
• Maintain accurate records of collection activities and customer interactions.
• Resolve customer complaints related to billing and payment discrepancies.

Requirements

• Educational Qualifications: Bachelors degree in Business, Finance, or a related field.
• Experience Level: 1-3 years in a debt collection or customer service role.
• Skills and Competencies: Strong negotiation and communication skills.
• Qualities and Traits: Detail-oriented and ability to handle stressful situations effectively.
• Responsibilities and Duties: Familiarity with debt recovery laws and regulations.