**Description**
At Percepta, we bring first-class service across each market we support. As a **Dealer Customer Experience Specialist** in **Dearborn, MI** you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
The FSR Program Headquarters (PHQ) Dealer Support Specialist is a pivotal role responsible for driving the successful launch and optimization of the Ford | Lincoln Service Reservation online service scheduling tool with Ford and Lincoln dealerships. This role involves a blend of proactive outbound dealership engagement to schedule FSR product launches, and reactive inbound support to resolve complex inquiries and escalate technical concerns to ensure accurate and timely resolution for Dealers and Field Personnel. The Specialist will act as a key liaison, providing guidance, troubleshooting support, and dedicated coordination to ensure seamless FSR ...