Job Description

s :• Directly supervise the DCA agents.• Conduct performance reviews of DCA agents.• Drive operations to meet service levels• Manage the team capacity.• Manage and resolve pod-level field escalations and internal elevations.• Represent DCA on defined sales calls.Job Requirements :o Experience of working in an international business environment.o Excellent planning, organizing, and coordinating skills.o Excellent seller-facing communication and engagement skills.o Attention to detail and ability to adhere to policies and processes.o Ability to identify and resolve issues arising during delivery of the service.o Ability to deliver insights through analytics.o Fluency in English & Mandarino Near native written, verbal, and reading comprehension language skills were required to support primary and secondary languages.o Third level degree in Business or IT related areas, or Equivalent experience working in a relevant operations or sales environment (such ...