Eligibility

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE.

Position Title

Trust and Safety Sr Analyst

Work Setup

Return to Office

Overall Purpose

The Team Lead will be responsible for the daily management of a team of content moderating analysts. They will be responsible for ensuring that SLAs are met and that the quality rate of their analysts does not drop below contractual agreed percentages.

Responsibilities

• Management of content review analysts in 24/7 operations, ensuring SLAs are met daily.
• Calibrate with Quality Assurance analyst on quality scoring and research ways to fix quality issues, identify holes in customer policies and draft proposals accordingly.
• Oversee daily huddles, weekly wrap‑up meetings, and monthly 1:1s with analysts and management, sharing information required for the team’s su...